Returning Items from Other Criteria:
Please note that if, for any reason, you wish to return a product bought from Other Criteria you may cancel your order within seven working days after delivery (starting the day after you receive the products). To exercise this right you must give us notice by email (email@example.com) before the end of the seven day period and you must return the products to us in accordance with the steps for return set out below. Your cancellation right applies to any products you order from us, except for personalised products (such as prints framed to your specification) and to any digital items, unless there is an error on our part or because a product is damaged or defective.
Should you wish to cancel your order before it has been despatched, please email us. Please provide your customer order number and the date of your order in this email.
Orders are generally processed immediately (although please do allow 28 days for delivery once we have accepted your order, as referred to above) so we may have already prepared your order and arranged for it to be despatched (if it has not already been despatched). As a result, we may not be able to stop the order from being sent. If this is the case, once you receive the products you will have to return them to us in accordance with the following returns procedure, which also applies generally to products which you have received and you would like to return:
Returns - Step 1.
Email us (firstname.lastname@example.org) within the above time limits. Please provide full details of the customer order number and the products which are being returned. We will then email you with a returns number and Returns Form. Any notice given by you after the time limits shall not be effective to entitle you to return your products or receive a refund. Please note that we cannot accept returned products which have been personalised or which we reasonably believe have been used.
Returns - Step 2.
Once you have contacted us and have a returns number, please complete the Returns Form we have provided, including a brief deion of the products being returned, original customer order number and returns number. Please retain the Customer Copy of the Returns Form for your records. Returns - Step 3.
Return the products, properly and securely packaged, to the following address by recorded delivery:
Other Criteria Ltd, Units 4 & 5, Cotswold Buildings, Barnwood Road, Corinium Avenue, Gloucester GL4 3HX
You must take reasonable care to ensure returned products are received by us and are not damaged in transit, bearing in mind the nature and value of the product. Other Criteria accepts no liability if you return products by any method other than a recorded delivery method (one that requires a signature upon receipt). In any event, Other Criteria accepts no liability in respect of returned products unless and until such returned products have been received by us in their original condition and in their original packaging, and which we reasonably believe have not been used. Please make sure that the returned package is properly secured, that you have enclosed the necessary Returns Form and the original despatch note which was included in the delivery to you.
You must retain the recorded delivery receipt for your own purposes in order to provide proof to us that you have returned the products by recorded delivery. This will be required by us only in the unlikely event that the products are not successfully returned despite being sent by recorded delivery.
Returns - Step 4.
After the returned items have arrived at our Returns Department, they will be examined and the appropriate refund will be calculated.
You are entitled to reject the products if there is an error on our part or because any product is damaged or defective and we will refund you: the price you paid for the products which you have returned to us (inclusive of the initial delivery charge, or if part of a larger order, the standard per item delivery charge); and the return recorded delivery costs for the return carriage of the product from the original delivery point to Other Criteria (provided that you enclose a valid till receipt indicating such return recorded delivery costs).
In all other instances, if you return products in accordance with our above returns procedures then we will refund you the price you paid for the products that you have returned to us (inclusive of the initial delivery charge, or if part of a larger order, the standard per item delivery charge), but we will not refund the return recorded delivery costs for the return carriage of the products to our Returns Department.
Please note that we cannot accept returned products that are not in their original condition and in their original packaging, or which we reasonably believe have been used. In such circumstances, no refund will be available, and you will be responsible for arranging for such products to be returned to you within 28 days of our notification to you that we will not process a refund in respect of such products.
Returns - Step 5
We will process the applicable refund and notify you by email when your refund has been processed.
We will so process the returned products and any applicable refund within 30 days after our receipt of your notice of cancellation.
We will refund any such applicable refund by crediting your credit/debit card (as applicable).
If you cancel your order but do not return such products to us within 21 days we shall be entitled to recover such products from you and to charge you for the direct costs of recovering such products. You should note that these charges (which may be deducted from any refund) could be greater than the cost of you returning the products to us and may exceed the price you have paid for the products. Until such products are returned to us, you are obliged to exercise all reasonable care to store the products safely and in appropriate conditions
Your statutory rights remain unaffected by our Cancellation and Returns Procedures.
Shipping Items from Other Criteria:
Within the UK: Sent via Royal Mail First Class; Royal Mail Special Delivery; Royal Mail Recorded Delivery or courier service where applicable. Please allow up to 3 working days.
Europe and US/Canada: Sent via International courier service. Please allow up to 7 working days.
Rest of world: Sent via International courier service. Please allow up to 10 working days.
The price for delivery will be made clear to you during the Checkout process.
Due to the busy nature of limited period offers and sales, delivery can take longer so please allow up to 5 extra working days for any items bought at these times.
High value prints and editions may take up to 28 days to deliver if unframed. Please allow an extra two weeks to this estimate for all framed items.
Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more delivery, and will often be despatched when they are ready to be sent to you. You will be charged our delivery charges accordingly. Your products are insured up to the point of delivery. Upon delivery they become your responsibility.
Other Criteria does not accept any liability whatsoever for delayed delivery caused by any third party (including without limitation any delays which may be caused by any fulfilment houses which we may use). As soon as you have received the products, you will assume all risk in the products, as already mentioned above.